Change your plan
Add or remove seats, change your AI receptionist tier, add phone numbers or storage, and know what you can change yourself and what goes through us.
Most changes you make yourself, and they show up on your next invoice. A few go through us so they match your agreement.
| Change | How | When it's billed |
|---|---|---|
| Add a seat | Give a person a phone (below) | From your next invoice |
| Remove a seat | Turn off or remove their phones | From your next invoice |
| Upgrade the AI receptionist | Settings → Billing & package → Plan → Upgrade | Upgrade is immediate; new price from your next invoice |
| Downgrade the AI receptionist | Ask us | We confirm the date with you |
| Add a phone number | Phone numbers → Buy number | Per your quote, from your next invoice |
| Add storage | Settings → Billing & package → Storage & add-ons | From the next billing window |
| Anything else | Ask us | — |
To see what you have now, open Settings → Billing & package. The Plan section shows your seats, your agreement, your AI receptionist tier and your included numbers.
Seats
A seat is a person's extension with at least one phone on it: the softphone, the desktop app, a desk phone or a forward to a cell. See What is a seat.
- Add one: invite the person and give them an extension in Settings → Users. Their browser phone appears as soon as they sign in. Desk phones are added on the Devices page.
- Remove one: deactivate the person in Settings → Users, or turn off their phones on the Devices page. An extension with no enabled phone isn't billed.
On a 12- or 24-month term, your committed seats are a minimum. You can always add more. Your bill won't drop below the committed number until the term ends.
AI receptionist tier
Upgrade yourself, any time: in the Plan section press Upgrade and pick a tier. It switches right away and the new price starts on your next invoice. To go to a lower tier, ask us. See How AI receptionist minutes work.
Phone numbers
Your plan includes some numbers, shown as Included numbers in the Plan section. Buy more from the Phone numbers page with Buy number. Extra numbers bill at the rate on your quote. See Buy a number.
Storage
Call recordings and voicemail use storage. Your allowance grows with your seats. On the Storage & add-ons tab you can:
- see how much you use against your allowance;
- buy more under Purchased storage;
- set Storage limits: a cap, and a warning level that shows a banner and emails owners. Recordings keep saving past the warning.
Who can make changes
Changes to billing need permission to manage billing. Owners have it. Admins can see billing but can't change it, unless an owner gives them that permission. See Users and roles.
Changes that go through us
Ask us for a lower AI tier, to change your agreement type or term, or to add something you don't see here. Contact support or call us. To end service, see Cancel your service and export your data.
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