Cancel your service and export your data
How to give notice or stop a renewal, what happens to your numbers, how to take your data with you, and what to do with equipment.
Give notice or stop a renewal
Open Settings → Billing & package. In the Plan section:
- Month-to-month: press Request cancellation. Month-to-month service needs 30 days' notice. Service continues until then, and you pay through that last day.
- On a term: press Don't renew. Your agreement ends at the end of its term instead of renewing. To end it earlier, email [email protected]. We'll go through any early-termination fee with you.
You can add a note under Anything we should know? We email you a dated confirmation, and we confirm your last day by email. Changed your mind? Press Withdraw request.
Only people who manage billing (owners, by default) see these buttons.
What happens to your numbers
Your numbers stay reserved and portable for 30 days after service ends. That's time to move them to another carrier. After that they're released.
Take your data with you
You can download some things yourself at any time:
- Call history: Reports → Call history, then Export CSV. Other reports have the same button.
- Invoices: Settings → Billing & package → Invoices, then Export CSV, and Download PDF on each invoice.
A full export of everything. Ask us and we'll prepare one archive of your whole account: call records, your billing history, contacts, messages, AI receptionist transcripts and call recordings. We email a download link to the person who asked. The link works for 7 days. Don't forward it: anyone with the link can open your data.
Ask for the export before your last day of service.
Equipment
If you have desk phones from us that are on loan, we'll send you return instructions.
After your last day
Once your notice period or term ends, no more invoices are made.
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