Account, billing & security

How to get a quote, what's on it, how accepting it sets up your account, and how month-to-month and term agreements work, including renewal and notice.

When invoices come, what each line means, how taxes and fees are added on top, where to download them, and what to do if a line looks wrong.

What A2P "10DLC" registration costs, why the carriers charge it, and how it appears on your invoice.

A seat is a user extension with at least one enabled device. Here's how seats are counted and priced — phone service plus the platform, with the taxes and fees for your service address on their own lines.

How your minutes pool is calculated, what happens past the pool, and how international calling is billed.

Add a card or bank account, see it charged automatically each month, and update it any time.

What happens after a declined payment, day by day. What pauses if an invoice stays unpaid, what keeps working, and how to get back to normal.

Add or remove seats, change your AI receptionist tier, add phone numbers or storage, and know what you can change yourself and what goes through us.

How to give notice or stop a renewal, what happens to your numbers, how to take your data with you, and what to do with equipment.

Invite your team, give each person an extension, choose what they can do with a role, and remove access when someone leaves.

Why our support team may look at your account, what they can and can't do while they're in, how long it lasts, and how to see every visit in Settings → Support access.

Protect your login with a passkey or an authenticator app, keep recovery codes, require two-factor for your whole team, and recover when you lose a device.

Register the address 911 sees, choose who gets alerted when anyone dials 911, set your callback number, update your address when you move, and test safely with 933.

For medical, dental and other practices that handle protected health information. What turning on PHI handling changes, the Business Associate Agreement, texting templates, and the settings to pair with it.