Troubleshooting
Calls not ringing, audio problems, desk phones, the receptionist, texts and sign-in: step-by-step checks.
- Calls aren't ringing
Work through the usual reasons an incoming call doesn't ring a phone, from the number itself to the person's status.
- No audio, or only one side can hear
When a call connects but you can't hear them, they can't hear you, or neither of you hears anything. Check the microphone, the speaker, the headset and the network, in that order.
- Echo or choppy audio
Fix an echo on the line, or audio that cuts out, sounds robotic or lags. Usually a speaker, a busy network, or Wi-Fi.
- My desk phone isn't working
A desk phone that shows no service, won't register, or never rings. Find out whether it reached Hey Quad, then fix the step it's stuck on.
- The receptionist didn't answer, or got it wrong
Your AI receptionist didn't pick up, hung up too soon, transferred when it shouldn't, or gave a wrong answer. Here's how to find out why.
- Texts aren't delivering
Your texts show Failed, never say Delivered, or customers' replies don't show up. Check registration, opt-outs and where the number's texts go.
- I can't sign in
Forgotten password, a code that won't work, a lost phone, an expired invite, or a request to set up two-factor. What each message means and what to do.