Routing

Search for a local or toll-free number, buy it, and know exactly what it does the moment it arrives.

What happens when you release a number, who can do it, and why it can't be undone.

Keep your current phone service and forward its calls to Hey Quad, either the calls you miss or all of them.

Move a number you already have from another carrier to Hey Quad for good. What you need, how long it takes, and what to do if your carrier pushes back.

Each number has its own setting for where texts land, separate from where its calls ring. What the default is, who can see a conversation, and how to change it.

What you need to move your numbers to another carrier, where to find your account number and port-out PIN, and how long it takes. We never block a port-out.

An extension is a short number like 101. A user extension rings one person's phones; a system extension runs a call flow. How to create one, add phones to it, and choose what happens when nobody answers.

Set up a call queue, rank your team, pick how calls are shared out, and choose the hold experience, wrap-up and what happens when nobody answers.

Set your opening hours and holidays once, then use them for numbers, extensions, call flows and the AI receptionist.

Edit a call flow, save a draft, place a test call, publish it, and point a phone number at it.

Build a "press 1 for sales, 2 for support" menu with one Collect digits node and a case for each key.

Upload, record or render the prompts and hold music your call flows, queues and voicemail play, and see where each one is used.

Use the Call an API node to look up or send data to your CRM, helpdesk or any web service during a call.