Call blocking concerns

Hey Quad blocks some incoming calls to the businesses we serve: calls that show a caller ID on our do-not-originate list, which holds numbers that should never appear as a caller ID, such as invalid numbers and numbers that can never be assigned to anyone. If you called a Hey Quad customer and think your call was blocked by mistake, this page is for you.

How to report it

Email [email protected] or call our compliance line at (657) 337-7823. A person reads every report and answers every call; if no one picks up, leave a message. There is no charge.

What to include

The number you called from.
The number you called.
The date and time of the call, and your time zone.
Anything you heard or saw, such as an error message, a tone, or a fast busy signal.

What happens next

We send you a status update within 24 hours and resolve every report within a reasonable time. If we find that a call was blocked in error, we correct it promptly: we remove the number from our do-not-originate list, or add it to our list of numbers that are never blocked.

This page is our point of contact for reports of erroneous call blocking under the FCC rules for providers that block calls (47 C.F.R. § 64.1200(k)(8)). For anything else, see Contact support.