How AI receptionist minutes work
The three AI tiers and their minutes, what counts as an AI minute, what happens past your pool, where to watch it, and how to change tiers.
The AI receptionist is an add-on with its own minutes pool. AI minutes never come out of your voice minutes, and voice minutes never come out of your AI minutes.
Tiers
There are three tiers. Each one is billed monthly in advance and includes a monthly pool of AI minutes, shared by every receptionist on your account.
| Tier | Included AI minutes each month |
|---|---|
| Starter | 200 |
| Growth | 400 |
| Pro | 1,000 |
Your quote, and later your Billing page, shows your tier's monthly price and its rate for minutes past the pool. Higher tiers include more minutes and a lower rate past the pool. You have one tier at a time.
What counts as an AI minute
Time a call spends talking with your AI receptionist counts as AI minutes. That time is taken out of your voice minutes, so you're never billed twice for the same seconds. See How minutes work.
Test calls don't count. Calls you place with Test call are marked as tests and aren't billed.
Past your pool
Your receptionist keeps answering. It never stops because you've used your minutes. AI minutes past your pool are billed on your next invoice, per minute, at your tier's rate.
We tell you before that happens. Owners and admins get a notice when you've used 80% of your AI minutes for the month, and another when the pool is used up.
Where to see it
- Settings → Billing & package shows your AI receptionist minutes this month next to your voice minutes.
- Reports → Usage & spend shows AI receptionist minutes against your pool.
- Reports → AI receptionist shows AI minutes used for any date range.
- Each receptionist's Usage tab shows its share of the pool this month.
Change your tier
- Upgrade yourself. On Settings → Billing & package, in the Plan section, press Upgrade and pick a tier. Your receptionist moves to the new tier right away, and the new price starts on your next invoice. You need permission to manage billing, which owners have.
- Downgrade by asking us. Lower tiers say "Downgrades are handled by Hey Quad — contact us." Downgrades go through us so they line up with your agreement.
- Don't have the receptionist yet? The same place shows Add AI receptionist.
See Change your plan for everything else you can change.
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