Yealink desk phone: quick start
A one-page guide to your Yealink desk phone on Hey Quad. Print it and keep it at the desk.
Your Yealink phone rings when your Hey Quad extension rings, along with your other devices.
Make a call
- Lift the handset, or press the speaker key.
- Dial a coworker's extension, or a full phone number.
- Press the phone's dial or send key, or wait a moment and the call goes through.
Answer a call
Lift the handset, or press the speaker key.
Put a caller on hold
Press Hold. Press it again to come back to the caller.
Transfer a caller
- Press Transfer.
- Dial the extension or number.
- Finish the transfer the way your phone's screen shows. You can hand the call over right away, or wait for the other person to answer and speak to them first.
Voicemail
Your voicemail is in the Hey Quad app and in your email, not on this phone.
- The message light on the phone doesn't come on for new voicemail.
- The phone's voicemail key isn't connected.
- Listen in the Voicemail tab of the phone in your browser or the desktop app, or open the email.
Good to know
- To move a call from this phone to your computer, click Switch call here in the browser or desktop app.
- If the phone shows no service, restart it. If it still doesn't connect, tell your admin.
- Never dial 911 to test the phone.
For your admin: connecting this phone
If the phone didn't come from Hey Quad already set up, open it on the Devices page and copy the Provisioning URL from its Provisioning tab. Open the phone's web settings page in a browser and go to Settings → Auto Provision, in the Server URL box. Save, then restart the phone.
Full guide: Desk phones.
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