Account & billing
Packages, usage, invoices, team management, and security.
Articles
- What is a seat
A seat is a user extension with at least one enabled device. Here's how seats are counted and priced.
- How minutes work
How your minutes pool is calculated, what happens past the pool, and how international calling is billed.
- Text registration fees
What A2P "10DLC" registration costs, why the carriers charge it, and how it appears on your invoice.
- How AI receptionist minutes work
AI receptionist tiers, included minutes, and overage — a pool that's separate from your voice minutes.
- How to pay and manage your payment method
Add a card or bank account, see it charged automatically each month, and update it any time.
- What happens if a payment fails
Retries, the 10-day grace period, what gets suspended (and what doesn't), and how service is restored.
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