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Hey Quad

Buy a phone number

Search by area code, vanity pattern, or city, confirm the monthly price, and get a number that can call and text immediately.

Hey Quad sources numbers from Telnyx, so you can pick from the same supply major carriers see. Search covers US local and toll-free numbers; Canadian and other international numbers aren't searchable in-product yet — contact us for those.

Who can buy a number. Org owners and admins. Everyone else can view the Phone numbers page but won't see the Buy button.

Search

Open Phone numbers in the dashboard and click Buy a number. You can search by:

  • Area code — fastest. Pick a state and city or just type 415, 212, etc.
  • Vanity pattern — find numbers that contain a specific digit pattern (1234, 7777, etc.).
  • City — broader search if a specific area code is dry.

The search returns up to 30 numbers per page (up to 50 when you search by pattern). Each number shows its monthly cost and its capabilities as Voice and, where the number supports it, SMS and MMS.

Buy

Pick a number and click Buy. The confirmation step shows the monthly price before you commit — click Confirm and the number is provisioned to your account immediately. Numbers are billed a full month at a time, not prorated by the day, and roll into your org's regular billing cycle alongside everything else.

Each org can hold a limited number of phone numbers at a time. If you're at the limit, release one you no longer need before buying another, or contact support to have the limit raised.

What happens automatically

The moment a number appears on your Phone numbers page, it's ready for both calls and texts — there's no separate step to turn either one on:

  • If your org has a default call flow set (Settings → the org's call-flow default), the number is automatically bound to it — many orgs set that default to a voicemail flow, but it's whatever your org has configured. If your org hasn't set a default, the number answers nothing until you set routing yourself (see below) — don't leave it unrouted if it's live.
  • Your outbound calls from the number are signed with STIR/SHAKEN attestation by Telnyx automatically — there's nothing for you to configure.
  • If it supports SMS/MMS, it's set up to send and receive texts right away. Delivery still needs your business registered for A2P 10DLC — carriers silently drop texts from an unregistered business rather than rate-limiting them. See Set up text messaging to get started.
  • Texts arriving on the number go to your org's default queue until you point them somewhere else — see Where texts go.

A "Degraded" badge on a number means one of those setup steps failed — most often the texting attachment. Calls, and whichever pieces did succeed, keep working; support is alerted automatically and finishes the setup or reaches out if something needs your input. You don't have to do anything when you see it, but if a "Degraded" number still won't send texts after a day, contact support and mention the badge.

Wire it to a flow

Open the new number, set Routing to either an extension (rings a person directly), a queue (rings a team), or a custom call flow you've built. Save and the next call uses the new routing.

Toll-free + international

  • Toll-free (8xx) numbers go through a separate verification process. Plan on a few business days.
  • Canadian and other international numbers aren't in the in-product search yet. Contact us if you need one — requirements vary by country, and some require local-presence documentation.

Common gotchas

  • Numbers can't be reassigned across orgs without a port-out request. Pick the right org before buying.
  • Toll-free numbers can't send SMS to short codes. This is a carrier-level rule, not a Hey Quad limitation — plan around it for any 2FA / OTP flows.
  • If you're charged and the number never shows up, contact support before trying again. A failed purchase releases the number back to the carrier and the error tells you plainly that you weren't charged — but if something still looks off, don't guess, ask.
  • A released number isn't guaranteed to be re-purchasable. Releasing a number returns it to Telnyx's general inventory, and whether you (or anyone else) can buy that exact number again depends entirely on whether Telnyx still has it — there's no way to reserve it back. Don't release a number you might want to keep.
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